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Message Board > my dead laptop wont give up my emails...
my dead laptop wont give up my emails...| geek_lovelurking | March 18, 2008, 10:51 am | #1 | | My dead laptop wont give up my emails... Hi computer people. My 4 year old dell has died and my computer gurus cant get my old emails that I really need out of it. (I use firefox.) Any suggestions would be much appreciated. Thanks for your time.
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| | geek_pennysaver | March 18, 2008, 10:57 am | #2 | | What email program do you use? | | geek_litldevil | March 18, 2008, 10:58 am | #3 | | The hdd should be able to be removed and browsed on another pc. if you use outlook or outlook express then they should be able to be copied and restored. | | geek_soodanim | March 18, 2008, 10:58 am | #4 | | Died as in how...? what's broken exactly....? | | geek_litldevil | March 18, 2008, 10:59 am | #5 | | Thats unless it was the hdd physically failing that has caused your laptop to die | | geek_soodanim | March 18, 2008, 10:59 am | #6 | | Depends if it's the HDD that's broken /died or not eh! We need more information....if a "computer guru" didn't know to do that, then they'd be needing to change gurus. | | geek_gyrogearloose | March 18, 2008, 11:25 am | #7 | | If you use Firefox to read your email then you must be using a webmail front-end, and your guru is spot-on saying that no email can be recovered from the laptop (since you never downloaded mail in the first instance, instead used a webmail interface). Why don't you just go to another computer and use Firefox to read your mail? | | geek_soodanim | March 18, 2008, 11:30 am | #8 | | And then the computer guru should have told them this? lol doesn't sound much like they know what they are doing. | | geek_lovelurking | March 18, 2008, 11:35 am | #9 | | I get my emails on thunderbird. My computer guys got some of the things I had out and put into my new laptop. I can get my current emails but I cant get any of the ones that I had before my computer died. It was playing up, (probably overheated with dust in its fan?) and then made a crackling noise... | | geek_soodanim | March 18, 2008, 11:38 am | #10 | | So the harddrive still works? If the emails are still sitting in Thunderbird, get your guru to install a program called mozbackup and that will save any emails/accounts details/settings etc. | | geek_soodanim | March 18, 2008, 11:48 am | #11 | | Oppss then install mozbackup on the new computer and restore the "profile" from the old computer. | | geek_lovelurking | March 18, 2008, 11:49 am | #12 | | Thankyou soodanim, I will give them a ring. | | geek_lovelurking | March 18, 2008, 12:01 pm | #13 | | I have just phoned and was told the hard drive has errors, it is powering up but not working... | | geek_soodanim | March 18, 2008, 12:02 pm | #14 | | Uh huh so how did they get the other stuff of it? hmmmmm I would get them to give it all back to you so someone else can sort it out. | | geek_gyrogearloose | March 18, 2008, 12:05 pm | #15 | | No - they said only the "current emails" worked which I took to mean "emails sent just now". That drive could be dead. So, can you recover an old copy of the Thunderbird email file from your backups? | | geek_soodanim | March 18, 2008, 12:11 pm | #16 | | Post #9 My computer guys got some of the things I had out and put into my new laptop. | | geek_lovelurking | March 18, 2008, 12:41 pm | #17 | | My photos and things I had written on words as well as things on my desktop have been retrieved... ( I think you guys can tell I know nothing about computers!) | | geek_soodanim | March 18, 2008, 12:42 pm | #18 | | Which means they had the drive working to get the data off....so are they now saying they can't get it going anymore? | | geek_kevin16 | March 18, 2008, 12:46 pm | #19 | | 'assuming,..' soodanim you do this well in spades,.. it is possible that some info could be recovered(but not all) before the drive became totally inaccessible, your criticism of the people #1 took the problem too is very unprofessional,.. | | geek_drcspy | March 18, 2008, 1:20 pm | #20 | | .... "it is possible that some info could be recovered(but not all) before the drive became totally inaccessible"....yes it's possible but again maybe they're jsut telling porkies ?.......it's pretty easy to run a diagnostic on a hdd to see if it really IS dead | | geek_kevin16 | March 18, 2008, 1:31 pm | #21 | | But why would they do that Perry?, only 'hobbiests' and cowboys do that,.. pretty easy to clear up though, when #1 gets the lappy back, they should get the old drive back too and forward it to a 'critic' to see if they can do better, but until then, consider that its not in 'the gurus' best interest to tell a client porkies,..ever,.. and if its a reputable company they know that and have made best efforts to recover all they can, suggesting otherwise in a public forum is just mischief making,.. almost slanderous?,.. | | geek_drcspy | March 18, 2008, 1:40 pm | #22 | | Well I agree that any sensible/smart/HONEST tech will be HONEST......but theres a lot out there who dont seem to be that way.....(anecdotal evidence) unfortunately it pays to be a little bit suspicious.....yeh sure as I said a hdd can allow you to recover some data then fail catastrophically and refuse to play nice after that with the result that you no longer can access anything....i've seen it happen to drives i've been working with....so in summary yep I'd give em the benefit of the doubt but I'd also request the return of the drive after it's replaced (assuming that they do replace it) and then perhaps give it to someone else to test/try to retreive data.... | | geek_soodanim | March 18, 2008, 1:40 pm | #23 | | Unprofessional? all I asked if they are now saying the drive is dead, since they got SOME stuff off....can't see how asking them that is "unprofessional". It was just a question! sheeshh. Maybe they got lazy and couldn't be bothered....there's sure a lot of "unprofessional" techs out there that it pays to check before "assuming" things! | | geek_kevin16 | March 18, 2008, 1:50 pm | #24 | | Soodanim #6, #8, #14, and in #10, you are telling the client to tell them what to do,.. | | geek_soodanim | March 18, 2008, 1:52 pm | #25 | | No... I am giving them advise about what to ask/use bit of a difference. #1 came asking for suggestions, that's what I gave....settle down kev! | | geek_kevin16 | March 18, 2008, 1:59 pm | #26 | | Don't know about the advice seems to me you took 3 shots at them,..#3 "if a "computer guru" didn't know to do that, then they'd be needing to change gurus.", #8, "doesn't sound much like they know what they are doing.", #14 "I would get them to give it all back to you so someone else can sort it out.",. if you were the tech working on it what would you think reading this thread, and no its not me or my company,... and I am quite settled but surprised at your attitude,.. | | geek_soodanim | March 18, 2008, 2:01 pm | #27 | | Well if you can tell me you know exactly who #1 is talking about....Whether or not the "computer guru" is an actual computer tech vs a "friend that knows about computers" then you have a fair point...if not then as I say it pays to check. We all know there's many ways to skin a cat....we have no idea if #1 is talking about a "professional" or a "cowboy"....What's got up your nose? | | geek_kevin16 | March 18, 2008, 2:09 pm | #28 | | Maybe its not me do you think any of the quoted phrases were necessary? | | geek_soodanim | March 18, 2008, 2:14 pm | #29 | | Yep.... because they are obvious fixes...just my observations for #1 from the comments given, if they hadn't done any of those things they should be looking for another "computer guru". Obviously I can't have an opinion....'cuse me whilst I back outta the thread! | | geek_kevin16 | March 18, 2008, 2:30 pm | #30 | | Gurus,.. implies more than one, so its a company or a company IT dept, and I respect your opinions but they may have flavored the good advice you have given,... no offense intended,.. | | geek_smyrnia | March 18, 2008, 2:33 pm | #31 | | Meanwhile Lovelurking,did you have TBird set up to delete the email off the server after you downloaded them ? If not you will be able to retrieve them via the web. Even if deleted they may not be and may be in the accounts rubbish bin. It could be well worth going for a look. | | geek_soodanim | March 18, 2008, 2:37 pm | #32 | | Guru/gurus... who knows....but anyway, #1 by admission isn't computer literate...doesn't hurt to get them to check the basics...oh but I've said that....smyrnia...if that was the case I am sure the "old" would have come in with the new....by default Thunderbird is set to delete and some wouldn't even think to change it. | | geek_lovelurking | March 18, 2008, 3:29 pm | #33 | | My computer boys are business operators and have been very good, I have been using them to do my computer stuff for about four years now. They are still trying different things... | | geek_soodanim | March 18, 2008, 3:36 pm | #34 | | Good.... but it still doesn't hurt to tell you what to ask/check. I might be a doubting thomas, but have seen many threads about "techs" to know that they aren't all that great. Hopefully they'll be able to sort you out. | | geek_lovelurking | March 18, 2008, 3:45 pm | #35 | | Yes, I agree soodanim, My son has a friend (ski instructor not a computer guy) who was able to repair my sons machine, I might ask him too... Young people seem to understand the way these things work. I am always willing to take advice though, and thanks to all of you for your input, any more suggestions would be welcomed... | | geek_dino7 | March 18, 2008, 5:15 pm | #36 | | I'm with sood 'gurus' means stuff all .......if you know how to burn a DVD to some ppl you are a guru, if the 'guru' can't do what the customer/mate wants they should explain exactly why i.e. my skills don't allow it:P | | geek_pyro_sniper2002 | March 18, 2008, 6:51 pm | #37 | | If the drive is compleatly dead data forensics in Auckland should be able to get it back. Cost is about a grand though. | | Leave your comment: | |
Message Board > my dead laptop wont give up my emails...
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