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Message Board > Man i'm annoyed with Harvey norman tech repair.
Man i'm annoyed with Harvey norman tech repair.| geek_pureimagination | March 17, 2008, 6:24 pm | #1 | | Man i'm annoyed with Harvey norman tech repair. First time i had my laptop in for warranty repair was because the back light was buggered and wouldn't turn on so was very hard to view the screen so sent it away and 8 weeks (yes..8 weeks) later i got it back after very poor tech support and they never once kept me up to date i had to call them to find out how my laptop was progressing..one stage they didnt have any record of it! anyway moving on. Again i took my laptop in for repair due to the screen not turning off when i close the lid! it also had some other issues that required the motherboard being replaced. This time around they were quicker and had it back to me in 3 weeks but now.. i am pissed to find that the screen is STILL not turning off when i close the lid, the problem is just the switch that gets pushed down to turn screen off is dodgey and needs replacing. So now i have to take it in AGAIN and be without it for another 3 or so weeks. I'm not happy at all eh.. Vent over |
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| | geek_swivel | March 17, 2008, 6:26 pm | #2 | | Well Thats what you get for dealing with them, But they would have sent it away to be repaired. | | geek_pureimagination | March 17, 2008, 6:29 pm | #3 | | Trust me, regretting it everytime.. My sister needed a new power cord, that took them over 9 weeks to get one. I'm stayin away from harvey norman from now on i've had so much go wrong and none of it was due to any fault of mine. | | geek_savagehurricane | March 17, 2008, 6:29 pm | #4 | | Yeah it's not quite Harvey Norman's fault (though it pains me to say it) it would have been sent away for repair to the appropriate repair service people. Harvey Norman is just the middle man. | | geek_pureimagination | March 17, 2008, 6:37 pm | #5 | | Yeah but they have tech people workin there aswell and surely it would be their job also to ensure the item has been fixed like it should have been? They were quick i will give them that, loads better than last time but it comes down to i am tired of taking the laptop in for repairs,..its only 2 years old.. | | geek_bm_987 | March 17, 2008, 6:39 pm | #6 | | OMFG DONT GET ME STARTED ON HARVEY NORMAN
!!! LAPTOP EXTRAVAGANZA !!
4 Days ONLY!
....every single weekend a frigen extravaganza of some discriiption, or some clearence its a load of crap | | geek_radzb | March 17, 2008, 6:39 pm | #7 | | I disagree Harvey Norman are to blame, they are the direct contact to their client and it is their job to put pressure on the contractors behind them and to also keep the client informed. I think anything over 2 weeks for a return of product is unacceptable. | | geek_oversize | March 17, 2008, 6:41 pm | #8 | | Harvey norman service and after sales suport is pathetic. I refuse to buy anything from them. | | geek_quater | March 17, 2008, 6:42 pm | #9 | | Harvey Norman are to blame i have had more trouble with them than that. never again will i shop there. | | geek_badcam | March 17, 2008, 6:45 pm | #10 | | I've got nothing but praise for HN Whangarei... I purchased a Panasonic Projector 5 years ago. No extended warranty either. Blue dots started appearing therefore affecting viewing. I took it back to HN & they sent it to Panasonic. Panasonic said that they needed to replace the colour filters (can't remember the exact name) and it would cost me $2500. Hey I paid $4500 for this and some extras?! I can buy it brand new for $2000. This should be a warranty item. I shouldn't have to pay...cont | | geek_badcam | March 17, 2008, 6:50 pm | #11 | | Pansonic said that I am supposed to replace the filters every two years. I said hell no. The only thing I have to replace is the bulb. Harvey Norman's agreed and went to bat on my behalf. As they said to me, they have NEVER been told this by panasonic nor ANY of there other projector suppliers. Anyway. Panasonic finally agreed to pay half of the money to HN and HN told me to come in and choose any item I wanted to the value of $4500. This also resulted in all of the projector suppliers being called in and told to retrain their staff. | | geek_badcam | March 17, 2008, 6:52 pm | #12 | | And the warrenty had expired 1 & 1/2 years earlier. The CGA does work. But, a big factor was that the projector companies hadn't been telling the truth about the servicing needs of their devices and the exorbitant costs you should expect to pay. | | geek_badcam | March 17, 2008, 6:54 pm | #13 | | 12..expect to pay further down the track. HN deserve big Kudos as far as I'm concerned and since then have gotten a lot more business out of me. They also talk good turkey up here when you're paying cash. | | geek_badcam | March 17, 2008, 6:59 pm | #14 | | Oh yeah. About that $4500 spending spree... They gave me what I wanted at COST! | | geek_tigra | March 18, 2008, 9:31 am | #15 | | I've bought a number of items mainly non-computer from HN and I have always found them very helpfull. Obviously they dont carry out the repairs themselves but will chase up the contracted people very effectively. | | geek_argordon | March 18, 2008, 9:52 am | #16 | | Service companies are to blame, not Harvey Normans Most service companies are shockers to deal with. They never get back to the retailler with the details in a timely manner, and they never test anything properly before it gets dispatched. What you need to do is demand a replacement unit as the timeframe of repair is never reasonable and you are left hanging without a laptop. If you don't get any joy, see a community lawyer and get a letter drafted up to HN's. | | geek_savagehurricane | March 18, 2008, 10:10 am | #17 | | A contributing factor to bad service from places such as Harvey Norman is the competition in price. You can expect their average GP to be around 15%. More on some items, less on others. Not a lot of mark up. You spend $2000 thinking you're a big spender and deserve great service and after sales service but sometimes they get a mere $200 for selling that item. You spend half an hour asking the sales person about the item then decide not to buy it. They then try to sell that item to the next person, and the next, until someone buys it. You pay power, phone, wages, etc out of that $200. Then the customer wants free delivery and installation. Then the customer phones up because they don't know how to use it and abuse the salesperson because they think it's faulty. So a staff member comes to your house and shows you again how to use it. Then you have the $200 items with maybe $40 GP. Similar scenario, time spent selling and demonstrating it. Support ph calls afterwards. The staff become demoralised and that's not the consumer's fault, but it sure is hard. | | geek_savagehurricane | March 18, 2008, 10:13 am | #18 | | 16 - replacement unit? Where are Harvey Norman supposed to get a replacement unit from? Are they supposed to have spare TVs, projectors, laptops, fridges, freezers, dryers, washing machines, stereos, dvds, video players, mp3 players, mobile phones, etc etc etc all sitting there available for loan? Maybe two or three of each item because often there are more than one item away for repair at once. Geez... unrealistic. | | geek_tigra | March 18, 2008, 10:17 am | #19 | | Anyway the CGA says the retailer has the option to repair, replace or refund. You can only demand the last two when its obvious that the product is not repairable. | | geek_brijo | March 18, 2008, 10:27 am | #20 | | Interesting about the cga I have a friend who is a solicitor and they never!!! have any problem getting a replacement or refund for faulty products. | | geek_lythande1 | March 18, 2008, 10:29 am | #21 | | Re:5 NO they don't. They have sales people. All computers, and pretty much all other appliances as well are sent away to the 3rd party repairers who have a contract with the company who supplied the item, not HN.
You get what you pay for. | | geek_pennysaver | March 18, 2008, 11:03 am | #22 | | Its not necessariy ALL Harvey Norman outlets though. I got great service from our one here in Palmy when I had to put my lappy in . | | geek_annonymos | December 11, 2008, 6:22 am | #23 | | Man your not the only one hey, i bought my laptop cus the $%^& was the most pushy sales men ever and i swear i bought the laptop cus he wouldnt leave me alone, anyway i needed a lappy anyway so yeah i got the lappy 2 months after it started to stuff up like the power wasnt connecting properly and he kept turning off on me so i sent it for repair it came back about 4 weeks after worked for a couple of hours then turned off again was furious cus i was doing a assigment told went back to harviez and got them to send it off again another 5 weeks later after i came back from my holiday i got it back with all the memory deleted i didnt give a toss at the moment cus i all i wanted was a lappy to get thru my exams AND THEN FOR THE @#$%^& 3RD TIME the computer turned off again. honestly if they returned within 4 weeks i would of been ok it is now 5 months and I STILL HAVENT GOT MY LAPTOP BACK I CALL everyweek to see when ill get it back but they keep telling me they will call me when its ready geeez ay.. had enough with them dont kno what im gonna do next ARGHHHH PISSED OF MUCH AHHA SORRY JUST NEEDED TO LET MY ANGER OUT | | Leave your comment: | |
Message Board > Man i'm annoyed with Harvey norman tech repair.
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