URGENT Acer help needed

URGENT Acer help needed My friends laptop is having a major issue it was in hibernation and when she went to start it up it said preparing to boot os on the acer screen then just went to a black screen with a cursor in the top left corner.

Does anyone know what is wrong and how to fix?

geek_leeramsay, Nov 9, 9:35 pm

Hold the power button for 5 secs to fully power it off. Leave for 30 secs then power it on again.

geek_lostdude, Nov 9, 9:41 pm