URGENT Acer help needed

leeramsay, Nov 9, 8:35am
URGENT Acer help needed My friends laptop is having a major issue it was in hibernation and when she went to start it up it said preparing to boot os on the acer screen then just went to a black screen with a cursor in the top left corner.

Does anyone know what is wrong and how to fix?

lostdude, Nov 9, 8:41am
Hold the power button for 5 secs to fully power it off. Leave for 30 secs then power it on again.

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