I've been without internet access all weekend Page 1 / 2

matuq, Jun 15, 12:35am
I've been without internet access all weekend Could someone give me a couple of SIMPLE suggestions as to how I can get back online, pse? I didn't follow it up over the weekend because the last time I spoke to someone in India who wasn't able to help me and I ain't going through THAT again. Is there a particular time that I can phone Telstra (my ISP) and get a Kiwi helper?

badcam, Jun 15, 12:45am
Just ring them again. If you're having trouble understanding, just tell them that you are (nicely). Have you done the usual restarting of your router etc?

hdmovies, Jun 15, 12:45am
Phone them NOW!!! .

deodar, Jun 15, 12:51am
Eat lots of Curry & Tandoori. I had Tandoori Chicken last night,
very nice too.Would've gone well
with Poppadams,instead of hash browns,tho real ones would've been

matuq, Jun 15, 1:20am
Yep - did the usual closing and starting through the weekend. Am at work now so will have to give it a miss. Won't be phoning tonight though...don't want to go back to India...and I lurve curry toooo

matuq, Jun 15, 1:22am
Oh....and I WAS very polite to the Indian helper....not his fault he's in India LOL (I recently saw a programme on the call centre there so understood what was happening)

cybertao, Jun 15, 1:35am
I was cold called by an Indian call centre recently. He went through the script and asked me how my day was. I told him it was great and asked him about his day, repeating the English alias he gave me. It was silent for three surprised seconds before he replied. He told me no one had asked him before, and thanked me. I could tell by the sound of his accented voice that he was actually smiling. Being the lowest of the low in the eyes of many, I pity the poor bugger who's just earning a living. Anyone who has issues with forgein call centres should try to support an ISP that is committed to keeping their services onshore, instead of the cheapest. There's no point taking it out on the call staff. It only has an effect on them, not the people you are paying money to.

0800xford, Jun 15, 1:38am
i always ask how the person i'm calling is, immediately. most people are like [silence] pardon?

simonfphotos, Jun 15, 1:55am
Telstra call centre Im surprised you spoke to someone in India with Telstra. They have their own call centrers here in NZ. You might hae spokewn to an Indian but he or she will probably be in a call centre in NZ.

matuq, Jun 15, 1:57am
NopeI asked him where he was. Might give it another try tonight after all.

matuq, Jun 15, 7:36pm
It appears that the problem is the router (Belkin) as I'm able to access the internet with the ethernet cable linked to the router and the laptop. I spent a long time on the phone last night speaking to a rep in another country (a foreign accent that was difficult to understand, and the distance didn't help either) and was told that it was all fixed. But it's not. At the moment I don't feel like another phone call so may just sit with the cable link. Don't know. But maybe I will try sometime.

ponyboy, Jun 15, 7:40pm
Have you run the Telstra Broadband support tool that does an auto search for problems withy our connection?

little_egypt, Jun 15, 9:14pm
If.. You can still connect by hooking your laptop up to the modem directly then the problem is NOT their problem. The stuff they're responsible for is all working and you need to sort out the other problem by yourself.

mikep2000, Jun 15, 9:20pm
yea what 13 said if there is dsl sync and authentication etc its not their problem weather or not your wifi works is your problem.

lostdude, Jun 15, 9:24pm
LOL so you can't connect with ethernet cable but not wirelessly? Am I right in presuming THAT is your problem?

lostdude, Jun 15, 9:24pm
Oopscan, not can't...

magikmoose, Jun 15, 9:29pm
Does your laptop detect your wireless network at all? Does it detect any other networks around your house?

matuq, Jun 16, 8:27am
I need to say that I am NOT a computer buff and my knowledge is pretty basic so some of your comments (although meant to be helpful) are - some of them - a bit confusing. I'll go to the local computer shop I think. Like I said with the ethernet cable connected to the laptop and the router all works perfectly. I don't feel like talking to someone in India at the moment so I think I'll just carry on this way. The 'wireless' light is not showing on the router. That's all I need to get working. When I feel like talking to someone in another country with an accent that I find difficult to understand then I will phone them. Maybe. Tonight? No. Weekend maybe.

badcam, Jun 16, 8:49am
They must have been very patient with you. How come you didn't mention Wifi (or laptop for that matter) until now? If you had of mentioned that in Post 1, then you probably would have had your solution pretty quickly after that. Likewise, what were you Opening & Closing in post 5? Your laptop? The lid? Or were you shutting it down and starting it up? Please try to be clearer in future, and then we can have a better idea as to how to help.

badcam, Jun 16, 8:51am
It's always better (in this forum) to provide too much information, rather than not enough.

badcam, Jun 16, 8:54am
For instance: What OS (operating system) do you have? XP, Vista, Linux? What is the Make and Model number of your Router? Do you know how to get access to your Router via the the Browser? Have you checked to see if the laptop has a switch for the Wifi, that you may have accidentally slid into off position?

matuq, Jun 16, 6:09pm
Thx Badcam I probably didn't say all the 'right things' because I'm not computerate literate like the majority of people in this part of TM. But point taken. Yes, everyone WAS patient with me and I sat back and listened (as opposed to continually butting in). I was able to follow all instructions but the problem hasn't been resolved. I have no idea what Wifi is. Vista is the OS. I have the make and model number of the router. I do NOT know how to get access to the router via the browser. As for 'shutting down' .. should have said I turned the computer off at the wall. I know nothing about a switch for the Wifi (whatever that is ;). If I have a problem in the future (apart from the current) then hopefully I will provide more information. "lack of information" is what we non-IT people tend to do...annoying as it may well be for those of you who have good knowledge of computer systems. But thx for your comments anyway.

badcam, Jun 17, 6:20am
So now we know it's your Wifi. Would you like to get it going?

michibro, Jun 17, 6:22am
As for calling Bangalore for assistance Thr tk r jerbs!

matuq, Jun 17, 7:57am
Badcam I would thx. As long as your instructions are Matuq-friendly!

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