| geek_coyoteblonde | January 16, 2010, 11:30 am | #1 |
We have just moved house and since being here, our internet connection keeps dropping (it goes to local access only). When the phone rings, the connection also drops out. We do have a line filter in where the phone is plugged in. We are both running laptops with Vista, and in order to pick up our connection again we have to reset the router. The router is a Linksys-G. Its been happening every hour or so, sometimes 2-3 times an hour. Most frustrating.
We are considering buying a new wireless router but thought I'd ask on here in case there is anything anyone can suggest first.
TIA!
Edit: Our ISP is Xtra. |
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| geek_spyware | January 16, 2010, 11:42 am | #2 |
| So do all phones, faxes, sky decoders and burglar alarms on the line have filters? ? |
| geek_coyoteblonde | January 16, 2010, 11:46 am | #3 |
No, just the one phone in the house. Dont have one for Sky, I've never heard of having one for Sky!
We had the same setup in our previous house with no issues. |
| geek_mford007 | January 16, 2010, 11:47 am | #4 |
| does the house have a monitored burglar alarm? ? |
| geek_spyware | January 16, 2010, 11:48 am | #5 |
| Sky (digital) decoder has a dialup modem in it that connects to the phone line, this modem therefore needs a filter on it. |
| geek_coyoteblonde | January 16, 2010, 11:52 am | #6 |
No alarm in the house.
What kind of filter does the decoder need and where would it go? It only has an aerial that goes into the wall and the other connections go into the TV.
We have one line filter where the phone and router is plugged in. |
| geek_spyware | January 16, 2010, 11:56 am | #7 |
| Your Sky decoder may be an old analog one that receives signal from UHF aerial rather than satellite dish, in which case the filter is NOT relevant. Sky digital decoders (use a satellite dish) connect to the telephone line to provision pay per view services. |
| geek_mford007 | January 16, 2010, 11:57 am | #8 |
try another filter, else there may be a problem with the wiring
have a look at the jack pointsthey shouldhave stamped:
M and Sor 2
they can't be mixede. g. M and 2 |
| geek_spyware | January 16, 2010, 12:00 pm | #9 |
| Mixed in my house. |
| geek_mford007 | January 16, 2010, 12:04 pm | #10 |
Really, the telecom tech told me the M and S were 3 wire (3 wire was a ringer wire)and 2 were 2 wire
and the line would play up if they were mixed
I may have been bull shitted then |
| geek_coyoteblonde | January 16, 2010, 12:21 pm | #11 |
The phone jacks only have "2" on them.
Re: filter, yes I thought that might be the problem, might get another one to see how that goes.
Things have been good for the past 2 hours, no drop in connection so far *touch wood* |
| geek_drcspy | January 16, 2010, 12:27 pm | #12 |
you DONT need a filter on the line that goes to the modem
you DO need a filter on ALL telephone devices though.
SO, unplug the filter and plug the modem directly into the wall phone socket. . . . . . . . UNPLUG the phone and leave it unplugged while you test the connection. . . . . . . if it works well then theres either a problem with the filter or the phone. . . . . |
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| geek_coyoteblonde | January 16, 2010, 12:49 pm | #13 |
Ok, husband just used his computer watching youtube, and it dropped out again. For the past couple of hours its been fine with only my computer in use, he was playing WOW online but as soon as he went to youtube it dropped. We reset the router and tried again both on youtube at the same time and it dropped out.
Coincidence or the amount of data were both downloading at the same time an issue? |
| geek_spyware | January 16, 2010, 1:09 pm | #14 |
| Typically conincidental, testing with phone unplugged would really eliminate filter (filter only acts as RJ11 to BT adapter for modem so modem can be plugged directly into line - you may need Rj11 to BT adapter which is available at Dick Smith). Line may have a fault. Modem/router logs should show events where disconnection has occurred. also the sync rates and attentuation figures are very useful - you need to log into adsl modem/router to find these. |
| geek_rgtrading | January 16, 2010, 1:18 pm | #15 |
| If your in an area that you can get cable broadband rather the ADSL (through your phone line) the change to cable. Much faster and non of this hassle. |
| geek_drcspy | January 16, 2010, 2:47 pm | #16 |
| oh well dont bother following some sensible LOGICAL advice. . . . . . . . i'm a tech and I use a logical process of elimination. If you cant be bothered then you might as well jsut give up and use a crystal ball |
| geek_gmarshy | January 16, 2010, 5:00 pm | #17 |
I used to have an issue with wireless signal cutting out when phone rang, both router and phone (wireless) where running on 2. 4Ghz and the bases were sitting very close. Bought a new phone that runs on 1. 8Ghz and has never happened again.
Only way to isolate what your issue is to follow drcspy's advice and unplug everything, get your internet running and just add different devices and find out what it is affecting the signal.
But if signal is lost only when the phone rings or is in use get a new phone on a different frequency to your router |
| geek_gyrogearloose | January 16, 2010, 5:20 pm | #18 |
I've also found that lines can become noisy over time, and the broadband will starts disconnecting randomly, and when the phone rings, when you dial out, and when you give it a burst of activity such as send/rcv mail or watch a youtube clip. If it's noise, it's apparent when you are on the phone, a scratchy sound or difficult to understand the caller - that's a noisy line and if you cure that then your connection speed improves and it stops disconnecting.
Here's how the game plays: you ring your ISP and say "my phone line is noisy, please log a job for a technician to check my line". And they will warn you that if it's your internal wiring (and you don't have a wiring maintenance contract option) then you will have to pay. And the tech will come round and say "it's your internal wiring". The trick here is, install a phone jack DIRECTLY to the 2 copper wires where it enters your house, to connect a wired handset or the ADSL router for testing. Then you can say "Wiring? What internal wiring? The noise and disconnections happen here, directly attached to YOUR copper wires". And then ring your ISP and complain a second time, get them to send the tech again, and this time they will fix their shoddy copper wiring and dirty switches all the way back to the exchange.
For the avoidance of doubt, I call it as a noisy line, and despite all their bluff about it being an internal wiring fault, it's still a noisy line and they CAN maintain their copper wires and fix it, if you continue to complain to your ISP's helpdesk. (The copper is owned by Telecom, they stopped maintaining this asset properly when the Government sold them from public ownership). |
| geek_nz_yid | January 16, 2010, 5:24 pm | #19 |
| have you changed the chanel in the router ( only if phone is cordless) we had to change ours twice somthing to do with mega hertz on telecom router and phone clashing default is channel 1 now on 7 just pick a number |
| geek_coyoteblonde | January 16, 2010, 5:25 pm | #20 |
I have tried it with the phone unplugged, still the same issue. Sorry if I didn't make this clear in my previous post, my connection dropped as I posted it so had to restart and retype my message, and forgot to add it in. Last night we had it in a separate phone jack, no phones plugged in at all anywhere in the house.
I am appreciative of all the advice and time given. I had to step out to tend to the other house so apologies for my absence. |
| geek_coyoteblonde | January 18, 2010, 9:22 am | #21 |
| Thanks, I have tried changing the router channel, we were recommended to try Channel 1, 6 and 11. I even upgraded the firmware for the router- still no improvement though :( |
| geek_tf | February 8, 2010, 11:02 am | #22 |
| Hi there, this sounds like a problem with the actual broadband equipment that is housed in the telephone exchange. If all your phones are filtered, then test the router/line with just one tele plugged in at the same position as the router. If it still drops out then you have an exchange issue...You will need a "lift and shift" of dsl equipment in the exchange. This isn't a common problem and does look to be end users equipment, however it's exchange equipment that requires changing. (im a broadband engineer) |
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| Tags: wireless |
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