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| geek_swivel |
January 20, 2010, 12:11 pm |
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#1 |
Well i'm going from Xtra to Telstraclear (need the upload speed). going from 16Mb/s down and 800k up, to 40Mb/s down and 20Mb/s up (new Cable Bis plan).
Well got the phone call saying it will be done 20th (Today) and got an e-mail today saying it has been done. Not bad. Now Telecom came to disconnect me today. Now the fun. Found out the Telstra guy, and he will be here next Thursday (28th). So the telecom guy told me he'll come back next week. The New Cable modem turned up today as well. Not the model i ordered.
Rang Telstra, and the lady could see i was connected.
what have I got my self into |
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| geek_swivel |
January 20, 2010, 12:13 pm |
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#2 |
| LOl. now they rang and said tomorrow for connection. And yes they still see i'm connected. |
| geek_mford007 |
January 20, 2010, 12:15 pm |
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#3 |
some bloody fast internet is what you've got yourself into
<---- envy |
| geek_datoofairy |
January 20, 2010, 12:16 pm |
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#4 |
| TC suck. I hate the way they charge you extra when you go over your cap instead of slowing you down. Numerous times I've been charged for another 10gb just a day or two before the new month starts. Since you cant roll over the cap, and cant legally use 10gb in a day, its just a bloody rip off. |
| geek_vtecintegra |
January 20, 2010, 12:17 pm |
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#5 |
My experience with TelstraClear could be summed up as:
Customer Service - Terrible
Quality of internet connection - Fantastic
Fortunately the cable connection in my area is pretty reliable which makes customer service pretty much a non-issue. Had lots of fun at a previous address with poorly installed cable though :/ |
| geek_vtecintegra |
January 20, 2010, 12:20 pm |
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#6 |
You can very, very easily legally use 20+GB in a day these days. All it takes is a couple of games off Steam and bam, there goes your cap.
I still much prefer paying the extra rather than being throttled though. |
| geek_datoofairy |
January 20, 2010, 12:23 pm |
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#7 |
Ok, thats true. However surely its only a small percentage of their customers who would want to do that.
I just think it would be fairer to either have the option to buy more or be slowed down, or to be allowed to roll over the amount you have paid for, especially when its so close to the new month. |
| geek_0800xford |
January 20, 2010, 12:29 pm |
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#8 |
| go swiv! take one for the team bro! ><. |
| geek_swivel |
January 20, 2010, 12:31 pm |
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#9 |
| i'm on the 20gig + 20gig + if needing more. $24. 95 per 20gig blocks, which isn't bad for Business plan |
| geek_alt-essentials |
January 20, 2010, 12:33 pm |
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#10 |
| When we switched to TC Biz from telescum biz it was a nightmare! absolute friggin nightmare! BOTH companies were billing us for 3 months, each saying no we providing you with service. . and contact the other its their stuff up, so i went back forwards like a friggin yoyo until i finally got my husband to deal with it. . he ended up having to speak to management higher up the food chain to sort out who F***ked up, we are going back to telescum soon as our contract is up, they are the lesser of the 2 weevils in my opinion. |
| geek_jay-can |
January 20, 2010, 1:16 pm |
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#11 |
| so who stuffed up! ? |
| geek_alt-essentials |
January 20, 2010, 2:35 pm |
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#12 |
| Telstrafor not sending the right paperwork according to telecom, and telecom for not implementing the change over properly according to telstra. Neither will admit they were at fault so one of them is telling fibs |
| geek_gobi |
January 20, 2010, 9:57 pm |
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#13 |
| My 2 cents worth is that when TC f**k up, they typically fail epically. That said, in the ten years that I have been in my current business, I have had less overall hassle with them than with Tele$cum. I run ~30 business connections split about 50:50 between the two. I would have more of them with TC if they better coverage. Put simply, I would much rather deal with the odd epic fail than the constant scum at Tele$cum. |
| geek_swivel |
January 21, 2010, 7:53 am |
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#14 |
| gobi. Well for ADSL Xtra is better and faster than TC. So far TC (Not as in TC Computers) has done everything wrong. But will give them a chance, as I'm the first here in Hawkes Bay to be setup on this ultra fast service (Still using the copper wire lines). Today will be fun as TC is coming to setup the install and test (so they say). |
| geek_swivel |
January 21, 2010, 9:17 am |
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#15 |
| LOL. They are here. The main gateway modem (that the router works off) is a reliable Thomson. So they got something right |
| geek_tessal |
January 21, 2010, 9:50 am |
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#16 |
Your in for a world of hurt aligning yourself with TC's crud service and plans, i was with them for over 5 years BEFORE the war was waged across the board for ISP whose the best/whose the worst.
Have happily moved 5+ customers off TC to other providers offering comparable pricing.
Sure they are quick and fast to get you up and running, but thats unfortunately where it stops... you will get a taste of theyre pain over the next few months. |
| geek_swivel |
January 21, 2010, 10:20 am |
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#17 |
| I will find out I guess. |
| geek_radiowaves |
January 21, 2010, 10:24 am |
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#18 |
| To your average user speed is irrelevant but I do understand to SOME speed is important. Good luck and keep us posted. I will NEVER be an early adopter. |
| geek_effcee1 |
January 21, 2010, 11:35 am |
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#19 |
| I have a wireless problem (i think) & im not to clever when it comes to these things. So i had better start by explaining our set up. We have 2 computers one in the house & one in the office out side inthe garage, which is run by wireless, then we have 5 portable phones 5. 8 Ghz through out the hose & office, Then we have 2 t. v. sets at each end of the house which have both got their own digital decoders & here lies my problem , we both have Philips head sets that are pluged into their own decoders, & when only one is switched on thts fine you can wander anywhere in, or out side the house & hear what is going on on that paticular t. v. set, BUT with them both on the headsets both keep changing to each other t. v. sets every time you move around. Sorry to have taken so long to spit this out, but thought some of you clever people may be able to grasp what the problem is, & how i can fix this, or do i get a tech in & what sort of tech it should be. to finish we are with Telstra Clear & on cable Thanks |
| geek_vtecintegra |
January 21, 2010, 11:43 am |
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#20 |
If I'm understanding your posy correctly the problem is with cordless headphones, everything else in the setup is irrelevant.
There probably isn't anything you can do about it aside trying different models/brands of cordless headphone which may operate on a different frequency (no guarantees) |
| geek_swivel |
January 21, 2010, 1:18 pm |
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#21 |
Update. Well after 5 hours, they have given up for the day, VDSL (i think thats it) isn't setup on the TC network for Hawkes bay. They can't see the Thomson LOL.
They will be back when they see it. |
| geek_effcee1 |
January 21, 2010, 1:56 pm |
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#22 |
| Sorry swivel that i have cut across your thread, thought i had pushed start a new thread but obviously not |
| geek_hayster94 |
January 21, 2010, 6:00 pm |
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#23 |
| I would far rather pay extra to keep a high speed connection than to be slowed to dialup speed |
| geek_koo1 |
January 21, 2010, 9:37 pm |
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#24 |
Swivel, I empathise. I will never ever deal with Telstra Clear again. I had to take them to arbitration to finally get something resolved that I had assurances would be resolved at the beginning.
Were they the last telecommunications provider on earth, I would honestly forego all telecommunications rather than deal with them again.
It got beyond a joke. In my last letter to them before I went to the arbitrator, I told them it had become tantamount to psychological abuse what they were putting me through.
I was being charged for lines that I didn't have and people were contacting me to connect lines that had already been connected, and I then got charged double ...
I won't bore everyone, but I felt at times like I was on Candid Camera and someone was about to jump out at me laughing saying "You've been duped! ".
The bills were ridiculous and made no sense, and everytime I spoke to someone I would be assured that it was all fixed, and I didn't have to worry, which it would transpire it hadn't been, and when I phoned again the person I had originally spoken to had left the company, so I had to start all again.
With the assistance of the arbitrator it all got resolved and I got a credit in the end so I was not out of pocket. I just wish it hadn't had to go as far and long as it did before there was any resolution.
Different situation to yours, but one that will stay with me for years ... ** shudder ** |
| geek_swivel |
January 22, 2010, 11:52 am |
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#25 |
| Well. Update. They can see the VDSL system here at the shop. But no can go out. No dial tone. So the have left again after 3 hours. Lucky i'm still on Xtra |
| geek_david13 |
January 22, 2010, 3:51 pm |
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#26 |
I agree i moved customer from Telecom/xtra to Telstra cable
apart from the usage bill getting stuffed up on a regular basis from Telstra it was very good performance.
Telecom/Xtra
ADSL line speed 22Mbps
Actual download speed 15Mbps peak but most of the time 7Mbps between 7-10 weeknights it would quite often slow to 2Mbps
Telstra
Cable 10Mbps plan
Anytime i downloaded anything from reliable servers it would be at 10Mbps
I think Telecom is just going to get worse they can't supply the full bandwidth of an ADSL2 connection now what is it going to be like when they have cabinets supplying hundreds/Thousands more customers 25Mbps connections.
I live in an area which is primary residential which means Telecom don't want to upgrade anything until they have to(we were one of the last urban exchanges to get ADSL upgrade in NZ)i have worked on a lot of customers computers in the area and our average ADSL line speed is 2Mbps. |
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| geek_swivel |
January 22, 2010, 4:13 pm |
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#27 |
david13. Well adsl2+ is a max of 24mbps.
Telecom is only going to get better. But not for upload speed (unless you pay heaps). I get between 10 - 14Mbps here (Never below 10) and 18Mbps at home. So I'm happy with Telecom. Not moving because i'm un-happy.
Just for $10 more a month i go from 10-14Mbps down and 800Kbps up, to 40Mbps down and 20Mbps up.
Just couldn't say no to that |
| geek_david13 |
January 22, 2010, 4:24 pm |
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#28 |
According to an ex telecom person i was talking to the problem at peak times is the number of broadband connections in use off the same exchange.
Which fits into an experience i had a year back with a customer in semi rural area there BB was super responsive and fast they moved 4 kms down the road which put them on the central exchange and even though the line speed was still good the BB slowed right down at peak periods |
| geek_david13 |
January 22, 2010, 4:26 pm |
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#29 |
| I have a customer with in house web server that would possibly be keen on that plan do you have any details? ? |
| geek_swivel |
January 22, 2010, 4:37 pm |
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#30 |
| Bisplan, But you must be no-more than 1. 2k from the newexchanges. It's VDSL |
| geek_david13 |
January 22, 2010, 4:44 pm |
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#31 |
| BIZNet supreme is what it shows on there website @$400/month |
| geek_swivel |
January 22, 2010, 4:54 pm |
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#32 |
It's a new thing. BizBasic
http://tinyurl.com/ygqs9b3 |
| geek_david13 |
January 22, 2010, 5:04 pm |
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#33 |
BizBasic only available on the TelstraClear
Unbundled Copper Local Loop (UCLL) network.
They are not doing this in my area because we have Cable, but no cable where i am :-( |
| geek_swivel |
January 25, 2010, 8:41 am |
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#34 |
Well it's Monday. And they are still trying.
They can see the VDSL modem on their Network, But thats it.
Oh thank god for still having Telecom |
| geek_swivel |
January 26, 2010, 10:22 am |
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#35 |
| Tuesday and still waiting. No Connection and no tech since friday morning. LOL this is showing they are crap service |
| geek_redhead96 |
January 26, 2010, 4:00 pm |
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#36 |
| they were pushing the digital tv so they get rid of the analogue it is painful. Today our decoder now only gets espn and nickelodeon and we have to wait till friday for a technican. Why do we have to wait for a technican surely it is what is send through the line. |
| geek_swivel |
January 28, 2010, 12:32 pm |
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#37 |
| Well Thursday now. They started last thursday, with the "No more than 6 Days" well it's thursday week. Still nothing, But they did take the VDSL modem away. |
| geek_swivel |
February 1, 2010, 8:42 am |
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#38 |
| Well a bump again. Still no Connection, and haven't seen the Telstra Clear tech since last Thursday. LOL. This is bad. So they started on the 21/1/2010 and now 1/2/2010 |
| geek_swivel |
February 2, 2010, 9:35 am |
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#39 |
| Bump. Just in case a rep from TelstraClear See's it (and pull their finger out of there A%$E. Show their add on TV is full of it. Ordered on the 3/12/09, they started on 21/1/10 and yet to see them since the 22/1/10 |
| geek_swivel |
February 2, 2010, 11:12 am |
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#40 |
| WOW. They popped in just before. They say it should be tomorrow or Thursday. We will see |
| geek_swivel |
February 3, 2010, 10:24 am |
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#41 |
| Well, I guess not today. WOW TelsraClear are useless. The 6 days Max is way over, now 13 days and no connection. Thank god for Xtra |
| geek_david13 |
February 3, 2010, 11:03 am |
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#42 |
| Is it Telstra or there sub contractor that you are dealing with? |
| geek_maldat |
February 3, 2010, 11:08 am |
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#43 |
Sorry to tell you this. .
I had my buss ph moved from one address to the other I was with telestarclear... . they cut the ph off at old address. . took 3 months to hook up new ph at new address. plus they send me a bill each month. .
Told them to get shagged. . and down graded to telecon... at least the ph and net was on pretty fast. .
If they have sent the guy out to have a look at the job, it could still be anther month! . . |
| geek_swivel |
February 3, 2010, 4:27 pm |
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#44 |
The guy works for Telstra. It's the VDSL, and i'm the first in Hastings to go on it. Well he came in today. Said it's working, And yep.
We have a Phone line onlyLOL. |
| geek_ma2ts01 |
February 3, 2010, 8:02 pm |
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#45 |
| welcome to the wonderful world of telstra clear, but just wait till you ring up their extremely helpful customer service, you can live in peace with the knowledge that any problem will be fixed as soon as possible and you wont be charged unfairly for services that you are not using. but seriously telstra clear are just crap! |
| geek_tammy.may |
February 3, 2010, 8:15 pm |
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#46 |
| I am still waiting for the manager to call me back so i can read them my 3 page complaint that i have. Over the last 2 weeks they have been totally CRAP! cutting off our internet for 2 days while they migrate out plan over to our new package, slower than dial up speeds for over a week disconnected from customer support, redirected to the wrong area on customer support! That is just the start! |
| geek_ruki1 |
February 4, 2010, 12:13 am |
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#47 |
I have given up ringing Telstra clear customer support. I went to the TC sales office at penrose and complained about the service in person.
I got the sales guy to call the customer service number while I waited.
30 minsl later he got through and I got some saticfaction. LOL |
| geek_stella99990 |
February 4, 2010, 12:22 am |
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#48 |
| I've just moved to Orcon from Telecom. Anyone here with Orcon? |
| geek_hayster94 |
February 4, 2010, 12:29 am |
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#49 |
| Im about to cancel my TC account and change to slingshot |
| geek_tammy.may |
February 4, 2010, 12:39 am |
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#50 |
| Im considering changing too. Telecons unlimited plan is tempting but i have read lots of stuff about really bad speeds. We are still only on ADSL1 |
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