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NZGeek
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Computer Technicians - do you give a copy of the
| geek_fordstar1 |
March 11, 2010, 2:08 pm |
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#1 | | report to your customer if it's an insurance claim. | |
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| geek_swivel |
March 11, 2010, 2:08 pm |
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#2 | | Yes if they ask for one |
| geek_fordstar1 |
March 11, 2010, 2:09 pm |
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#3 | | Ok, I might rephrase that question. Do you wait for them to ask for one, otherwise you don't offer it? |
| geek_swivel |
March 11, 2010, 2:16 pm |
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#4 | | Well, If i do a insurance claim, I give a report to them for the Insurance company, If they ask for a copy for themselves i will, otherwise just the copy for the insurance claim . |
| geek_fordstar1 |
March 11, 2010, 2:20 pm |
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#5 | | Ok thanks swivel. I asked if I get a copy they said no. I had to remind them that I was paying them, not the insurance company at this stage. A quick think about that fact made the technician, say he will then email me a copy. I just assumed that computer techs knew the customer - client relationship, without reminding. |
| geek_hakatere1 |
March 11, 2010, 3:09 pm |
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#6 | | You haven't got it yet fordstar1. Most people who behave like that do it because they like to, not because it breaks the rules. They just like being unco-operative. |
| geek_fordstar1 |
March 11, 2010, 4:03 pm |
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#7 |
I really hate to post this in this forum but I am going to. I thought it might be that techies are robots. If it is outside of what their Standard Operating Procedures state, they didn't know how to actually handle interacting with a human-being. Lol. | |
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NZGeek Message Board > Computer Technicians - do you give a copy of the
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