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NZGeek
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Help computer keeps turning off :(
| geek_nikkinic |
March 15, 2010, 12:05 pm |
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#1 | | Could someone please help me, my laptop a presario CQ60 which runs vista keeps turning off. I run avast (free version) and thats picking up nothing abnormal. TIA :) | |
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| geek_0800xford |
March 15, 2010, 12:14 pm |
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#2 | does it beep?
smell/feel hot?
what were you doing when it turned/turns off?
is it reproducible? |
| geek_nikkinic |
March 15, 2010, 12:19 pm |
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#3 | | Nope no beeps, thought is could be over heating as first time had been on for awhile but since then its whenever it feels like it, once even when no one was using it, either on FB, TM and normally have hotmail/msn open too. And i dont understand your last ? sorry. |
| geek_0800xford |
March 15, 2010, 12:23 pm |
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#4 | http://www.thefreedictionary.com/reproducible
so it's only when your web browser is open?
"FB, TM and normally have hotmail/msn open too" |
| geek_nikkinic |
March 15, 2010, 12:30 pm |
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#5 | | Yep only when firefox is open, when i restart firefox comes up with a restore session tab saying "Well, this is embarrassing. Firefox is having trouble recovering your windows and tabs. This is usually caused by a recently opened web page. " |
| geek_0800xford |
March 15, 2010, 12:32 pm |
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#6 | start firefox in it's safe mode: http://support. mozilla.com/en-US/kb/Safe+Mode
report back |
| geek_nikkinic |
March 15, 2010, 12:42 pm |
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#7 | | Ok have done that and will report back in a few hrs :) |
| geek_nikkinic |
March 15, 2010, 3:13 pm |
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#8 | | Afternoon... Ok couple of things have happened. . 1st when the lid/screen was accidently knocked it turned off and when i restarted firefox there was no message, I forgot to go in safemode and within a couple of mins it turned off and this time I got the error message from firefox. |
| geek_0800xford |
March 15, 2010, 3:16 pm |
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#9 | | so it's tuning off regardless of whether you have firefox open, correct? |
| geek_nikkinic |
March 15, 2010, 3:48 pm |
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#10 | | Sorry it turned of again even in safemode this time. Yep itsturnin off regardless of firefox. I have opened event viewer but i have no idea what im looking at/for :) |
| geek_0800xford |
March 15, 2010, 3:54 pm |
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#11 | safe mode? do you mean firefox's safe mode?
if you boot into your bios and just leave it, does it turn off? |
| geek_nikkinic |
March 15, 2010, 5:18 pm |
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#12 | Yep firefox's safe mode.
I have notice this afternoon that it might have something to do with the power cord even though the power light stays on the whole time cos i/miss 2 have knocked the cord a couple of times and it turns off :(I wouldnt know onto boot into the bios will google and attempt that later tonight once kidlets are in bed :) |
| geek_mysteryman007 |
March 15, 2010, 5:27 pm |
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#13 | | Umm... just unplug it & try it on the battery for awhile & see if you get it rebooting if you suspect the power cord. |
| geek_nikkinic |
March 15, 2010, 5:32 pm |
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#14 | | The other day while I had the battery in charging it would still turn off :( which is why i didnt think of the power cord then but will give it ago with just the battery tonight and see what happens. |
| geek_nikkinic |
March 16, 2010, 8:39 am |
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#15 | | It doesnt turn off while using just the battery. . it was fine last night while the kids did their homework on it! |
| geek_0800xford |
March 16, 2010, 8:41 am |
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#16 | | so we have identified the cause: power cord |
| geek_nikkinic |
March 16, 2010, 9:07 am |
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#17 | | Sure did, Thanks for all the help. . now another ? where is the best place to buy a power cord (i need 2 one for another laptop as well) and are they also covered by the normal or extended warranty :) |
| geek_0800xford |
March 16, 2010, 9:09 am |
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#18 | trademe sells this kind of stuff.
check your warranty to see if they are covered. |
| geek_gbbrot |
March 16, 2010, 11:28 am |
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#19 | | Check the state of the battery. Power might not be getting to the battery. Open the power manager and check how much charge you have. | |
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