Acer Aspire 5536 Keyboard Problem

I have a friend who has this Laptop running Visa apparently the keyboard has stopped working this is the text I received after she had spoken to the Acer help desk"Yip. The device manager has a yellow triangle on the keyboard an mouse settings. Which means it has 2 b reinstald bac 2 factory standards" any suggestions on how to fix, I have looked at drivers but could not find one specific to keyboard. any help would be appreciated.

geek_foxray2000, Jun 28, 4:30 pm