HELP/ADVICE NEEDED ON WHAT TO DO

lucy-2, Jan 4, 5:22pm
I AM RUNNING INTERNET EXPLORER, WINDOWS XP, HAVE NOD32 ANTIVIRUS MY LATE HUSBAND PUT IN PLACE FOR PROTECTION. WHEN I CLICK ON THE TOP RIGHT HAND RED X BUTTON TO GET OFF THE INTERNET, BUT KEEP COMPUTER ON. IT WONT LET ME DO IT. I HAVE TO TURN COMPUTER COMPLETELY OFF. GET MESSAGES, SEND ERROR REPORT. WHICH I SEND.WHATS WRONG?

drcspy, Jan 4, 5:26pm
looks like your caps lock key is stuck also ...........

how about you detail the EXACT error message


lucy-2, Jan 4, 5:57pm
To help protect your computer windows has closed this program. Then i click on close message. A page comes up, windows D E P detected a add on trying to use memory incorrectly. Hope this helps.

drcspy, Jan 4, 6:34pm
k WHAT program

drcspy, Jan 4, 6:35pm
IE ?...........think you need to run a malware scan .........nod32 is generally excellent but download/install/update then restart in safe mode and run

malwarebytes

r.g.nixon, Jan 4, 6:35pm
So the program is "Internet Explorer"?
Closing the program doesn't get you off the internet, it just stops you browsing.
Sounds like you have a rogue or faulty add-on. None of your add-ons are likely to be required, so we could set Internet Explorer back to default settings: look through IE's menus for something along the lines of options > advanced > RESET

lucy-2, Jan 4, 7:01pm
Thanks will try tonight.

lucy-2, Jan 5, 7:12am
Thank you r.g.nixon, it worked! How dare this add -on help it- self to a home on my computer. Thats what i said to myself. Thanks again

foxray2000, Jan 5, 7:35am
and they all lived happily ever after, until the next windows update...

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