Print screen not happening - advice please

My laptop print screen does not seen to work. I have followed these instructions but nothing works:

Take a screen capture (print screen)
You can take a picture of what is on your screen by pressing PRINT SCREEN (PRTSC or PRTSCN on some keyboards). This is called a screen capture. You can then paste the screen capture into a document, e??‘mail message, or other file. There are two types of screen captures you can take: the entire screen, or just the active window. For example, if you have three programs open at the same time, you might want a screen capture of only the active window.
Note
Some keyboards or mobile PCs that don't have the PRINT SCREEN button might use other keyboard combinations, such as FN+INSERT, to take a screen capture. Check the information that came with your computer or the manufacturer's website for more information.
To copy the entire screen
Press PRINT SCREEN.
To copy only an active window
Press ALT+PRINT SCREEN.

Tip
You can paste your screen capture into Paint, which is a drawing program you can use to crop, rotate, and resize pictures.
To paste a screen capture into a Paint file
Click to open Paint.
Click Edit, and then click Paste.

Any other suggestions greatly appreciated.TIA

geek_seedy4, Jul 23, 2:28 pm

What happened when you did "paste"?

geek_r.g.nixon, Jul 23, 2:36 pm

nothing .......both ways nothing: using paint and not using paint.

geek_seedy4, Jul 23, 2:49 pm

use word

geek_mel_nz26, Jul 23, 2:53 pm

no sorry - word did not work either

geek_seedy4, Jul 23, 3:03 pm

when you press alt/prnt scrn you wont see anything happen.......that's normal as it copies the screen \shot into the background memory...............then you open up paint or whatever and clik edit/paste ............

geek_drcspy, Jul 23, 3:28 pm

Great - it worked thanks!

geek_seedy4, Jul 23, 4:00 pm