Mozilla Thunderbird

joystik, Mar 17, 8:08am
It seems that my poor laptop has had a problem downloading a constant stream of updates from Windoew.In the past few days it has been unanle to configure past about 56 %, so I turn it off and then restart and away it goes again, up to 56%, and then same deal.After about 20 restarts, it finally configured the updates.During all of this, something happened with Kaspersky and I had to re-enter the licence key to resume protection.Also, Mozilla Thunderbird mysteriously disappeared!I downloaded a newer version (11.0) but have completely lost all my previous emails, pay slips, outbox, inbox, accounts paid on line etc.I still have the address book, but nothing else.Any suggestions as to what to do next to find this stuff!Or will it be gone forever!Thanks.

chnman, Mar 17, 9:16am
Start Thunderbird.
On the left, scroll down and select LOCAL FOLDERS.
Take note of the "xxxxxxxx.default" name. All the x I have indicated will be a mixture of numbers and letters.

The profile name you noted should be found in the following location. This is for Windows 7, it might be a slightly different path in older versions of Windows.

C:\Users\<Windows user name>\AppData\Roaming\Thund-
erbird\Profiles\<Profile name>\

If you can't see the AppData folder you'll need to enable viewing hidden folders/files in control panel (folder options, view, hidden files and folders).

Open the PROFILES folder, and you should see the xxxxxxxx.default folder. If there are other xxxxxxxx folders, this might be a previous profile where your email etc is. If this is the case, carry on to next step below.

Make sure Thunderbird is closed.

Now bring up the run box, easiest to press and hold the Windows key and then press R. In the run box type the following:

thunderbird /p

(Note there is a space before the /).

The "choose user profile" should appear. Click "create profile", then click Next. Then "choose folder", then navigate to the "other" xxxxxxxx folder you found.

Post back if you get stuck or it doesn't work.

joystik, Mar 17, 3:14pm
Thanks chnman, I will try this afterwork this afternoon, and let you know how I get on.

joystik, Mar 18, 4:15am
Heallo again,

I went to TOOLS, then ACCOUNT SETTINGS, but I dont have LOCAL FOLDERS!I have COPIES and FOLDERS.There is no default name that I can see.Sorry, I am not up with the play here really am I!I am running Windows 7 Professional 64 bit . Now what to do!.

little_egypt, Mar 18, 4:47am
First of all run a disk drive diagnostic. I suspect you may be seeing the first signs of a failing hard drive.

chnman, Mar 18, 5:33am
When you start Thunderbird, without even going into the Tools/Account Settings, do you see on the left side "Local Folders" anywhere! If you do, right-click on that and select 'settings'.

joystik, Mar 18, 5:39am!

joystik, Mar 18, 5:53am
Hi Chnman - on the left side I have Inbox, Drafts, Sent, Archives, (sub folder 2012) and Deleted.No Local folders anywhere that I can see.

chnman, Mar 18, 6:03am
Are those items - inbox, etc under your email account (which should show in bold type)! If so, right-click the bold type and select "settings", then in the window appearing select "server settings", and see what it says under "local directory".

joystik, Mar 18, 6:08am says this.

chnman, Mar 18, 6:15am
OK, take note of 6n2rq6cu.default, then go back to my post #2.

Start from the 2nd paragraph ("The profile name you noted.") and carry on.

joystik, Mar 18, 7:28am
Ok - I have done all that but not found my old emails.!

chnman, Mar 18, 7:38am
OK, so I assume you found no other "profiles", apart from the one you mentioned in post #10.

Open Thunderbird, and right-click the Inbox, and select "Properties". Then click "repair folder". Anything happen!

joystik, Mar 18, 7:43am
I got this message
The operation failed because an other operation is using the folder. Please wait for that operation to finish and then try again.

chnman, Mar 18, 7:44am
Log off user account or restart Windows, then try again.

joystik, Mar 18, 8:20am
Sorry - doesnt seem to have worked.:(

chnman, Mar 18, 8:26am
Using Windows Explorer, go to the "" folder as you indicated earlier (see path below). Right-click the pop3. folder and select properties. For size, how many MB is it!


chnman, Mar 18, 10:04am
See the following link referring to ???Recovering a profile that suddenly disappeared???. I haven??

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