Can't Download Adobe Flash 11 successfully - Help!

I've been trying to watch On Demand TV but it comes up that I need to update to Adobe Flash 11 - go through the download process and it says it's installed successfully but when I go back into watch something I get the same message. DD now also can't get on Poptropica website as it says we need Adobe 8 or better. I'm not an overly computer literate person, so please help with simple English ;) What am I doing wrong! Byt he way, it worked perfectly yesterday. TIA

geek_lyttelton2, Apr 24, 7:24 pm

Yeah trying to update through the Mozilla prompt! I find that process never works. Get it through here: http://get.adobe.com/flashplayer/

geek_law.house, Apr 24, 7:37 pm

Thanks law.house, will give it a go.

geek_lyttelton2, Apr 24, 7:46 pm

Nope, didn't work :(It says it has installed successfully but then when you try to run a program, it says it can't run and you have to install it and so on. Have tried re-starting the computer, but nope.

geek_lyttelton2, Apr 24, 8:01 pm

Sometimes using the uninstaller helps before reinstalling.

Download the uninstaller for Flash Player from:

http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html Then using Internet Explorer, go to following and install Flash Player: http://get.adobe.com/flashplayer/

Then IF you have Firefox, go to the above site again, but go there using Firefox, and install Flash Player.

If you are having the problem with another browser, post back with which one. If the above doesn't work, post back and say so, and say which browser it is that you use (I'm guessing it is Internet Explorer).

geek_chnman, Apr 24, 8:16 pm

Sometimes using the uninstaller helps before reinstalling.

Download the uninstaller for Flash Player from:

http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html (Make sure you use the right one, 32 bit or 64 bit. )
Then using Internet Explorer, go to following and install Flash Player:
http://get.adobe.com/flashplayer/

Then IF you have Firefox, go to the above site again, but go there using Firefox, and install Flash Player.

If you are having the problem with another browser, post back with which one. If the above doesn't work, post back and say so, and say which browser it is that you use (I'm guessing it is Internet Explorer).

geek_chnman, Apr 24, 8:16 pm

Sometimes using the uninstaller helps before reinstalling.

Download the uninstaller for Flash Player from:

http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html (Make sure you use the right one, 32 bit or 64 bit. )
Then using Internet Explorer, go to following and install Flash Player:
http://get.adobe.com/flashplayer/

(I recommend you UNTICK the Google Toolbar option).

Then IF you have Firefox, go to the above site again, but go there using Firefox, and install Flash Player. (Also untick the McAfee option that comes up when you are on the site with Firefox).

If you are having the problem with another browser, post back with which one. If the above doesn't work, post back and say so, and say which browser it is that you use (I'm guessing it is Internet Explorer).

geek_chnman, Apr 24, 8:16 pm

Righto, off to try this thanks - yep, using internet explorer. Will report back.

geek_lyttelton2, Apr 24, 8:46 pm

chnman - no luck. Tried this and no change. The box comes up saying 'installation complete' but when you go to do something that uses it - it goes back to saying 'you need to update'. I did notice that the 'user control daialog box' that it shows on the instructions doesn't come up during the install! If I go into programmes, it says Adobe is installed with todays date - but there is no mgb amount recorded. Oh, and we don't have Firefox.

geek_lyttelton2, Apr 24, 8:59 pm

I would try installing Firefox to see what happens. If it works, then it is an issue with IE. If it doesn't work with Firefox, then it won't be a problem just with IE.

After installing Firefox, you have to install Flash plugin for it to work, The IE one is different. Just because you have flash for IE, doesn't mean it will be used for other browsers.

So first install Firefox:
http://www.mozilla.org/en-US/firefox/new/ Then using Firefox (doesn't matter if you make it default browser or not), go and get flash player: http://get.adobe.com/flashplayer/

Post back with outcome.

geek_chnman, Apr 24, 9:26 pm

+1 Thats what I used to just update the browser plug-ins

geek_sonns79, Apr 25, 6:03 am

Big sigh - still no luck. I have successfully installed Firefox, but the Adobe still is doing the same thing. Says it's successfully installed, but then it won't work. !

geek_lyttelton2, Apr 25, 10:27 am

Are you downloading from Adobe or here/

geek_sonns79, Apr 25, 10:50 am

http://www.mozilla.org/en-US/plugincheck/
Sorry forgot to paste yet again

geek_sonns79, Apr 25, 10:51 am

Check that the versions installed are most recent. In control panel where you look at installed programs, check that the Internet Explorer one (ActiveX) and the plugin one used by Firefox are as follows:

Adobe Flash Player 11 ActiveX, check version is 11.2.202.233

Adobe Flash Player 11 Plugin, check version is 11.2.202.233

geek_chnman, Apr 25, 11:00 am

I always had problems updating Adobes flashplayer within Ffx or IE, sorted now with Opera.

geek_sykotik_ninja, Apr 25, 11:20 am

I tried Opera I still think its only good if your on a slower speed.I found Chrome was the best on Windoze.

geek_sonns79, Apr 25, 12:05 pm

I had to download Google Chrome to make flashplayer work

geek_nanju, Apr 25, 12:19 pm


Tried both options.

geek_lyttelton2, Apr 25, 12:25 pm


Okay, now i've tried to install the plug-ins but the tool bar doesn't come up with options to add on. Tried going through Tools, manage add-ons, but Plug ins isn't an option. This is so frustrating!

geek_lyttelton2, Apr 25, 12:27 pm


Google Chrome installed the first time I tried to update Adobe, no probs there, just the Adobe that hates me.

geek_lyttelton2, Apr 25, 12:27 pm

OOh, very excited, I appear to have done smething right! No idea what I just downloaded, but now it works on Firefox. Doesn't work on IE, but I'll work on that one. Thankyou all for your patience and ideas, here's hoping I don't stuff it upLOL!

geek_lyttelton2, Apr 25, 12:43 pm