Brand new Acer windows 7, won't turn on or off

Help we bought it yesterday we thought we had turned it off, came back to it a hour or so later. The blue on switch was on but the screen black. I tried to turn it off, the blue light would not go off. No matter what I did even when disconnect it from wall, it didn't do anything. Also the light on the front side also would not go off.
Can anyone help please

geek_hasy, Jul 28, 6:57 pm


geek_stevel_knievel, Jul 28, 7:01 pm

If it was new take it back, well take it back anyway.

geek_rawill, Jul 28, 7:03 pm

pull the battery out.

geek_black-heart, Jul 28, 7:04 pm

Violence solves everything.

geek_volkier, Jul 28, 7:08 pm

Sorry yes it is a labtop - my first one.

geek_hasy, Jul 28, 7:11 pm

push and hold power button until it shuts down - not a 'nice' shutdown just a last resort

geek_king1, Jul 28, 7:11 pm

Thank you [king] I did what you suggested and it worked!

geek_hasy, Jul 28, 7:22 pm

Laptop probably turned off the display after a preset time. Then after that, it will "go to sleep" if you leave it a while longer. You can change what happens by using the power options.

geek_chnman, Jul 28, 7:31 pm

Yeah I hope it wasn't doing windows updates since it's brand new.

geek__sms_, Jul 28, 7:39 pm