How to renew your dell warranty online?

has anyone done this, or is it not allowed for NZ owners?

I ask, because I have tried it, but it won't work for me. My alienware laptop notified me that I needed to renew my warranty. But when I click on the renewal link I keep getting message "there was a problem . please try again later". So I do, but always get same result!

geek_dtpapa, Mar 18, 8:22 am

I hope you don't have to pay to renew it. The consumer guarantees act covers you for free.

geek_suicidemonkey, Mar 18, 10:23 am

the cga covers you even after 1 year?

I've clicked the "request warranty extension" link on the dell site, I don't think it works though. They've never got back to me.

$350 for 1 year onsite is a bit steep!

geek_dtpapa, Mar 18, 11:50 am

If purchased for personal use the CGA applies. Do a google search on what the cga covers.

geek_richardw13, Mar 18, 1:04 pm

Some Dell warranties can be "no questions asked" warranties . i.e. even if the user has broken it, they will still fix it.

geek_gibler, Mar 18, 1:56 pm

Yes on a laptop the CGA covers you for many years. The exact time-frame is vague as it depends on the value of the product. But I'd expect no less than 3 years on a laptop.

geek_suicidemonkey, Mar 18, 2:24 pm

hmmm . I just got a $400 quote from dell for a 1 year warranty extension. They told me it was that much because it was a good laptop (I think it was about $2000 at purchase).

geek_dtpapa, Mar 18, 5:43 pm

I don't think so, not any more!

these are some of the conditions for 1 year onsite warranty ($400! )

"Battery not covered under this warranty"
"Warranty does not cover for wear & tear & cosmetic issue"
"Warranty does not cover accidental damages (we no longer offer Complete Cover)"

geek_dtpapa, May 10, 11:27 pm

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