Quota exceeded (mailbox for user.

From time to time I get the message below and the intended recipient does not know how to rectify. Anyone able to help?

"Your message to was automatically rejected:
Quota exceeded (mailbox for user is full)"

geek_benden, Mar 28, 10:41 am

The recipient will need to remove emails from their inbox (download them or delete them).

geek_r.g.nixon, Mar 28, 10:49 am

As above.
They have a limited amount of space in their webmail email box & NEED to clear some of the old junk to make room for incoming emails

geek_mrfxit, Mar 28, 11:06 am

Thanks. Recipient has 11 emails in Inbox.

Has a number of folders containing a number of emails. Is it necessary to empty the folders?

geek_benden, Mar 28, 11:13 am

All folders, including Inbox, count towards the total storage.

geek_r.g.nixon, Mar 28, 1:12 pm

they need to contact their email provider. I will include emails in sent, spam, and deleted folders.

geek_mattnzw, Mar 28, 1:24 pm

Tell them to go to their "folders" tab
Look under there for how much space each folder is using & at the bottom will be the total space used.

geek_mrfxit, Mar 28, 1:44 pm

Delete the millions of old emails they have cluttering the servers inbox.
It's the cyber equivalent of hoarding.

geek_lythande1, Mar 28, 2:31 pm

These days with gmail, people have got lazy and never delete their emails.

geek_mattnzw, Apr 15, 11:23 am

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