Red alert help! My note book has red X

mme, Jun 30, 9:24am
& a red line Microsoft Security Essentials at bottom right of the screen & is stuck ie can't click on anything. Any ideas?

suicidemonkey, Jun 30, 9:27am
Have you turned it off and turned it back on again?


mme, Jun 30, 9:28am
Yes about 5/6 times

mme, Jun 30, 9:30am
I'm trying restarting in safe mode. I've got very little idea about things IT!

mme, Jun 30, 10:52am
Help SOS

mme, Jun 30, 10:57am
It's just going to Launch start up repair & round & back to that :(

king1, Jun 30, 11:33am
so how did safe mode go?
How about providing some details about the computer, windows version etc

mme, Jul 1, 4:29am
king1 wrote:
so how did safe mode go?
How about providing some details about the computer, windows version etc[/equote]

Safe mode didn't work & I need the recovery disks. Dove Electronics used be the agents for Sony but they lost over a year ago to Service Plus who I've used twice before but they are absolutely hopeless! Hence my decision never to buy Sony again.

Do you think there maybe somewhere else that has recovery disks for a Sony Vaio VGN -CS13G/Q?

mme, Jul 1, 4:31am
Dove Electronics don't have access to. the recovery disks now.

king1, Jul 1, 4:46am

mme, Jul 1, 6:58am
Cool thanks not sure how to get it on it since I can't get past the start up recovery page.

king1, Jul 3, 5:21pm
at the vaio logo on startup - 2nd post in the link details the process

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