Red alert help! My note book has red X

& a red line Microsoft Security Essentials at bottom right of the screen & is stuck ie can't click on anything. Any ideas?

geek_mme, Jun 30, 9:24 pm

Have you turned it off and turned it back on again?

geek_suicidemonkey, Jun 30, 9:27 pm

Yes about 5/6 times

geek_mme, Jun 30, 9:28 pm

I'm trying restarting in safe mode. I've got very little idea about things IT!

geek_mme, Jun 30, 9:30 pm

Help SOS

geek_mme, Jun 30, 10:52 pm

It's just going to Launch start up repair & round & back to that :(

geek_mme, Jun 30, 10:57 pm

so how did safe mode go?
How about providing some details about the computer, windows version etc

geek_king1, Jun 30, 11:33 pm

king1 wrote:
so how did safe mode go?
How about providing some details about the computer, windows version etc[/equote]

Safe mode didn't work & I need the recovery disks. Dove Electronics used be the agents for Sony but they lost over a year ago to Service Plus who I've used twice before but they are absolutely hopeless! Hence my decision never to buy Sony again.

Do you think there maybe somewhere else that has recovery disks for a Sony Vaio VGN -CS13G/Q?

geek_mme, Jul 1, 4:29 pm

Dove Electronics don't have access to. the recovery disks now.

geek_mme, Jul 1, 4:31 pm

geek_king1, Jul 1, 4:46 pm



Cool thanks not sure how to get it on it since I can't get past the start up recovery page.

geek_mme, Jul 1, 6:58 pm

at the vaio logo on startup - 2nd post in the link details the process

geek_king1, Jul 4, 5:21 am

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