Help please!

jesse1238, Mar 2, 4:45am
We have a apple desktop with wireless mouse and keyboard, today when we went to go on it the mouse or the keyboard wouldn't connect so had to use a usb keyboard and mouse to get on and when i went to bluetooth settings they weren't there and the little bluetooth icon at the top of the screen said it wasn't available. i have look up and tried restarting multiple times with out success, does anyone else have any idea to fix this problem please

king1, Mar 2, 4:54am
since you haven't mentioned it, have you checked the batteries


jesse1238, Jun 25, 3:59pm
yup sorry forgot to mention both the keyboard and mouse have new batteries,

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