Windows live mail

Hi
My Dads emails are not coming in . he is getting the following message
Unable to send or receive messages for the Xtra.co xxxx account. Your server has unexpectedly terminated the connection. Possible causes for this include server problems, network problems, or a long period of inactivity.

Server: 'pop3.xtra.co.nz'
Windows Live Mail Error ID: 0x800CCC0F
Protocol: POP3
Port: 995
Secure(SSL): Yes
He rang spark and was told that windows live mail 2012 was good to use and has been for a while but does not seem to be working now. any help would be much apreciated

geek_nansgirl90, Jun 3, 9:50 pm

Oh and by the way he has windows 8.1

geek_nansgirl90, Jun 3, 9:52 pm

From their support pages.

These are the standard settings used by most mail clients. Note that Windows 8 Mail does not support POP3.

Incoming Mail Server: pop3.xtra.co.nz
Uses SSL
Port: 995
Username: Your full email address without @xtra.co.nz
(e.g. joe.bloggs not joe.bloggs@xtra.co.nz)

Their comment about Windows 8 Mail is probably referring to the modern app, not Windows Live mail.

geek_r.g.nixon, Jun 3, 9:58 pm

I'm using win8.1 with live mail 2012 and xtra without any problems.
Sometimes, Yahoo needs to authenticate you or get you to answer a security question before it will continue. This needs to be done through Yahoo and can't be done through windows Mail. You will need to login to xtra via https://mail.yahoo.co.nz put your full xtra email address for username and your mail password and follow the prompts.

geek_d.snell, Sep 20, 11:19 pm

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