Can't access web site

Can one of you wonderful gurus please point me in the right direction? Go gently as I am elderly and "tech speak" is beyond me.I can't access a website I normally use on a regular basis. keeps telling it has timed out. I have tried both Google and Firefox to search, same result! I can get all other websites I try except for the NZ Pony Club one which I need as a Branch Secretary.

geek_bararab, Jun 2, 7:58 pm

Can you access it by just entering the website address into your web browser address bar, as shown in the image in this link:

geek_-bookzone-, Jun 2, 8:10 pm

Have you tried with different computers, or tablets, or whatever you are using?
There's otherwise little chance of help if you don't post the exact link

geek_nice_lady, Jun 2, 8:11 pm

Just tried as directed by bookzone but no joy. The message I get is - this webpage is not available- err_connection_timed_out. What is frustrating is that I have it saved so can access easily and two weeks of trying is getting me nowhere.This is on my normal desktop computer.

geek_bararab, Jun 2, 8:27 pm

Entering the website address into this site checks whether it's just you, or others can't access it, as well:

geek_-bookzone-, Jun 2, 8:33 pm

And what browser are you using the most? Firefox?

geek_-bookzone-, Jun 2, 8:34 pm

geek_rz_zone, Jun 2, 8:46 pm

Bookzone. just me and I use Google Chrome 95% of the time.

geek_bararab, Jun 2, 8:51 pm

geek_rz_zone, Jun 2, 9:02 pm

As well as clearing your cache, as in post #9 and here:

Try just switching everything off, computer, modem, etc, and then turning them back on.

geek_-bookzone-, Jun 2, 9:04 pm

If your using Firefox install this and set to another country and try, maybe your internet provider blocking you or the site.

geek_wayne416, Jun 2, 9:04 pm

You could also try deleting the 'cookies' (small files placed on your computer by the sites you visit) from your Chrome browser:

geek_-bookzone-, Jun 2, 9:09 pm

you have it saved? Delete the bookmark.
So enter "nzpca" as a google search in Chrome ( NOT the full web address ) and the search results come up with your pony club as the top result?
Click that link instead of manually entering the web address or using your saved bookmark and what happens?

geek_ross1970, Jun 2, 9:26 pm

Rather than that, enter - it's possible OP had bookmarked an address of another page or even a URL that has expired, which would produce the error message described.

geek_mikep, Jun 2, 9:32 pm

yeah which was why i told her to delete the bookmark.

geek_ross1970, Jun 2, 9:36 pm

Ok, I've tried all of the suggestions that I dared including deleting the saved address. Tried but same result. Little blue circle responding VERY slowly and timing out = webpage not available.
I think my computer is allergic to the words " pony club" after dealing with correspondence, searches and downloads for the last nine years!
I am giving up for tonight, brain is frazzled and computer is in danger of a flight out the window. I know the website is not down, I know I have accessed it numerous times BUT these last two weeks have been fruitless.
Thank you for the suggestions folk, sorry I couldn't find that "eureka!" moment.

geek_bararab, Sep 25, 11:14 am

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