Samsung Galaxy S4 picture problem.

My Samsung Galaxy s4 does everything perfectly EXCEPT it will not receive/open pictures from anyone. I can send to all but cannot receive.
Got a new sim card the other day and still it won't receive pics. Spark have checked their end - can't find anything wrong. NLeeming staff can't identify any problem - has anyone else had similar problems. ?
Tks

geek_south9, Apr 30, 4:15 am

geek_lostdude, Apr 30, 4:19 am

if its a pxt then it needs to be on data not wifi
and also the mms settings need to be configured on phone

geek_king1, Apr 30, 4:20 am

Hi guys,
Phone settings agreed with spark www as above.
Wifi switched off.
Still didn't work. (((
Tks for ideas anyway. ((

geek_south9, Apr 30, 4:59 am

got credit/data on the phone

geek_king1, Apr 30, 5:45 am

Use viber, mms is so 2005. :p

geek_rz_zone, Apr 30, 11:54 pm

yep . viber !

geek_mike16, May 1, 6:47 am

did you turn ON mobile data ?

geek_black-heart, May 1, 10:36 pm

Yes black-heart. )))

geek_south9, May 2, 1:06 am

When was the last time you updated the phone?

geek_lostdude, May 2, 3:36 am

I usually access Wifi and download any updates when they show available

geek_south9, Dec 22, 9:18 am