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Message Board > Im unhappy with ISP..
Im unhappy with ISP..| geek_amanda22 | March 16, 2008, 2:50 pm | #1 | | Im unhappy with ISP.. im with slingshot and am experiencing very slow connection (when connected) Most of the time my ppp and DSL lights are out and can go out 20 odd times an hour. Was thinking bout xnet.
What are your experiences with xnet for high speed net??? |
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| | geek__sexylady_ | March 16, 2008, 2:55 pm | #2 | | Great so far, had a slight hick-up this afternoon, but it only effected people that had static ip addresses, and it seemed to be other ISP's as well who had customers with static IP's. A lot of our clients have moved from various ISP's to Xnet, and we have not had any problems with them since they have moved. One thing i like about xnet is they ONLY charge you for what you use you do not have to have a stipulated AMOUNT of data, the other great thing is there is no contract (min length of time) hence there are no penalties if you move away from them, our speeds and many of our clients speeds have doubled from what we were getting with other ISP's. | | geek_spyware | March 16, 2008, 2:55 pm | #3 | | When you have an issue like this changing ISP won't help as there is a fault somewhere either in your house wiring or the line. Wire pair between house and exchange can be changed. DSLAM port can be changed. Disconnect all your phones to start troubleshooting process. Record router sync speeds and attenuation figures. Compare attenuation figure to real distance from exchange to determine what speeds you should get. | | geek__sexylady_ | March 16, 2008, 2:57 pm | #4 | | If you go over what you estimate what you need for the month, they will slow your speeds, you just go to their site and move a data amount slider up and your back to full speed.... that i found to be very handy. | | geek_spyware | March 16, 2008, 2:59 pm | #5 | | Next step would be to get a known could router and run that. Compare result. If DSL still disconnecting start getting Telecom involved via ISP. | | geek__sexylady_ | March 16, 2008, 3:00 pm | #6 | | Amanda although i answered your Q "what are your experiences with Xnet" i agree with spyware, in your case i would be doing a very thorough test of not only the equipment you have in the house, but also get a line test done as you will probably find its faulty hardware/line/exchange that is causing most if not all of the problems... | | geek_amanda22 | March 16, 2008, 3:02 pm | #7 | | Who do i ring then .... if it is a line prob. Slingshot dont seem to want to know about it, they said it was my PC, but soooo many other slingshot customer seem to having same "modem lights out" prob ... | | geek__sexylady_ | March 16, 2008, 3:04 pm | #8 | | So you have tolls and DSL with slingshot and phone line its self with telecom? Whoever the actual LINE RENTAL is with i would phone them and get the physical line tested.... | | geek_amanda22 | March 16, 2008, 3:04 pm | #9 | | I have all my phone services with slingshot, (line and net) | | geek__sexylady_ | March 16, 2008, 3:05 pm | #10 | | Ok well then phone slingshot and say that you would like a test to be run on the physical line.... they will communicate with the correct people to carry out that test.... | | geek_amanda22 | March 16, 2008, 3:07 pm | #11 | | Thanks very much for your help. Gonna try and ring now, last time waited over 50 mins before i hung up without speaking to any one ... time beofre that, then indian told me to disonnect and change cables and restart and blah blah blah and then decided it was my PC, but my mum and sister came last weekend and had same probs ..... right best go and ring before i throw my modem out the window!!! been having probs for 2months now | | geek__sexylady_ | March 16, 2008, 3:11 pm | #12 | | Keep us updated Personaly i have never liked slingshot, to many people i know have had problems with them, have you checked ALL the filters in the house? one thing i would try is just having ONE phone in the house pluged in (to a filter) and the internet, if you have any more phones unplug them from wall. If its still faulty then try a different filter still with only one phone pluged in, unfortunatly it seems quite common for the phone filters to go belly up. | | geek_amanda22 | March 16, 2008, 3:31 pm | #13 | | Right ... just got off phone, he said to borrow a friends modem and try that, lol
there is so much to check, lol and because its not a constant problem ie its different every day, some days no disconnection other days seems im offline more than online, its a hard one. | | geek__sexylady_ | March 16, 2008, 3:58 pm | #14 | | Yes i would try another modem as well But are they going to run a test on the line? They should do that regardless. | | geek_amanda22 | March 16, 2008, 4:01 pm | #15 | | Doesnt sound like it he just made a note in my account that i was checking my modem | | Leave your comment: | |
Message Board > Im unhappy with ISP..
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